Logistics Customer Service Officer

Join Search Personnel as a Logistics Customer Service Officer in the vibrant heart of Bali! This is your opportunity to play a pivotal role in managing logistics accounts, ensuring seamless warehouse operations, and delivering exceptional customer support. Based in Badung, you'll be part of a dynamic team that drives efficiency and customer satisfaction in the logistics industry.

As a Logistics Customer Service Officer, you'll be responsible for handling customer inquiries, managing logistics accounts, and ensuring smooth warehouse operations. You'll use tools like SAP, JDE, or similar logistics software to streamline processes and improve operational efficiency. This role offers a unique chance to grow within a company that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain logistics accounts, ensuring timely and accurate order processing.
• Handle customer inquiries and complaints, providing prompt and effective solutions.
• Monitor warehouse operations, identifying and resolving any issues to maintain seamless logistics flow.
• Collaborate with the sales team to ensure customer satisfaction and retention.
• Utilize logistics software such as SAP, JDE, or similar to streamline processes and improve operational efficiency.
• Generate and analyze reports to track logistics performance and identify areas for improvement.
• Participate in training and development programs to enhance your skills and knowledge in logistics.
• Stay updated with industry trends and best practices to drive continuous improvement in logistics operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Minimum of 3 years of experience in logistics customer service or a related role.
• Proficient in using logistics software such as SAP, JDE, or similar.
• Strong communication and interpersonal skills to handle customer inquiries and complaints effectively.
• Excellent analytical and problem-solving skills to monitor and improve warehouse operations.
• Familiarity with logistics processes and industry standards.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English and Bahasa Indonesia is a plus.

🛠️ Keahlian

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