Guest Experience & Revenue Manager

Join AKY Canggu, a premier luxury villa collection in Bali, as our Guest Experience & Revenue Manager. This hybrid role is perfect for a dynamic professional who thrives in both guest relations and revenue optimization. You will be responsible for delivering exceptional guest experiences while maximizing revenue. In this role, you will use tools like CRM software and revenue management systems to analyze guest data and optimize pricing strategies. AKY Canggu is not just a place to work; it's a lifestyle. Located in the heart of Ubud, our villas offer breathtaking views and unparalleled service. This is your chance to be part of a team that values innovation, sustainability, and guest satisfaction.

As our Guest Experience & Revenue Manager, you will be at the forefront of guest interactions, ensuring every stay is memorable. You will use your expertise in CRM software and revenue management systems to analyze guest data and optimize pricing strategies. This role is perfect for someone with a minimum of 3 years of experience in hospitality or a related field. You will be responsible for delivering exceptional guest experiences while maximizing revenue. Join us and be part of a team that values innovation, sustainability, and guest satisfaction.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional guest experiences by ensuring villas are clean, well-stocked, and equipped with high-quality amenities.
• Use CRM software to manage guest data, preferences, and feedback.
• Analyze guest data to identify trends and opportunities for revenue optimization.
• Develop and implement dynamic pricing strategies using revenue management systems.
• Coordinate with the housekeeping, maintenance, and food & beverage teams to ensure seamless guest experiences.
• Monitor and report on key performance indicators (KPIs) related to guest satisfaction and revenue.
• Stay updated with industry trends and best practices in hospitality and revenue management.
• Represent AKY Canggu at industry events and conferences to network with peers and share insights.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in hospitality, guest experience, or revenue management.
• Proven track record of delivering exceptional guest experiences and maximizing revenue.
• Proficiency in using CRM software and revenue management systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Bachelor's degree in Hospitality, Business, or a related field.

🛠️ Keahlian

Lowongan Terkait